Estimated Delivery time for each product:

Shipping Method	Products	Time in Transit
USPS Priority Mail	Proteus, Sirius, Orion, ThoughtStream, PR-2X, The Passage, GSR2, and Zen Master.	up to 2 to 4 Business Days
USPS First Class Mail	Accessories and CDs * if mailed alone.	up to 4 to 8 business Days

Most orders are processed within 24 hours by either USPS Priority Mail or UPS Ground Service. Holidays, or items on back order may slow our response slightly. We make every effort to ship your packages promptly.

Note: Free Shipping is only offered to orders above $98.00 and addresses in the United States.

How can I pay for my order?
We except Visa, MasterCard, PayPal and Money Orders.

If you would like to pay by America Express, Discover Card or Electronic Check you can purchase through PayPal (PayPal no longer requires the buyer to become a member of its services).  To use PayPal just select it as your payment option when checking out.

Is it safe to submit my credit card information?
Online ordering is completely secure and encrypted by Secure Sockets Layer (SSL) technology to meet the highest standards of trust and protection on the internet.  We do not store credit card numbers. 

If I'm interested in a product you don't carry, can I tell you about it?
Yes, If there's a product you'd like us to carry, just send us an email at info@photicgear.com and we'll investigate.

International Orders:
This site's shopping cart cannot currently calculate international shipping.  We are in the process of correcting this inconvenience.

We ship international orders via Global Express Mail (EMS) 3 - 5 Days and or UPS Express Mail..

To place an International Order please contact us for the estimated shipping cost at: sales@photicgear.com

Note:  Shipments made outside of the US may be subject to import duties and taxes which are the responsibility of the recipient.

Return Policy:
To receive a refund, you must return your product within 30 days of the Invoice Date.  We ask that you send an email to returns@photicgear.com to ask for a RMA number.  A confirmation will be sent via e-mail. The RMA number is only valid for 14 days. All returned package(s) must clearly display this RMA number on the outside of the packaging. All products must be in resalable condition and in original packaging.  Shipping and handling charges are non-refundable.  There is a 10% restock fee for all returns. Returns must be accompanied by the packing slip. If you return an item please indicate the reason for the return. You may want to insure your return; we cannot be responsible for lost or misdirected returns. Once the return is received, please allow 7-10 business days for processing. If approved, the return will be credited back to the credit card used for the purchase.

Note: We do not accept returns on Audio CD's.

Return products to the following address:

Quick Concepts, LLC
65 Glen Rd. Ste. 622
Garner, NC 27529

Please Note:

If a product is being returned it must be in resalable condition. If the products received are incomplete, missing parts, scratched or damaged, 'Quick Concepts, LLC  - www.PhoticGear.com' reserves the right to refuse crediting the customer's account and the product will be returned to the customer. 'Quick Concepts, LLC - www.PhoticGear.com'  is not responsible for products that are damaged due to poor packaging or lost shipments. If your product arrived damaged in transit, it is best to refuse delivery and/or return it to the freight carrier. Please inform 'Quick Concepts, LLC - www.PhoticGear.com' of such shipping problems so that you won't be held responsible for the refusal. Once you accept the package, 'Quick Concepts, LLC  - www.PhoticGear.com' will no longer be responsible for its condition. If you need immediate assistance or if you have any question, please contact us at sales@photicgear.com